Author: Benson Abram

In the fast-paced world of business, customer service is a cornerstone for success. As technology continues to advance, companies are turning to innovative solutions to enhance their customer support systems. One such game-changer is the integration of chatbots and artificial intelligence (AI). Let’s delve into how these technologies are reshaping the landscape of customer service. Understanding Chatbots: A Virtual Assistant at Your Service Chatbots are virtual assistants designed to simulate conversation with users, providing instant responses to inquiries. Unlike traditional customer service channels, chatbots operate 24/7, ensuring a timely and efficient response to customer queries. These AI-driven entities are programmed…